Shipping Policy

Many Local Intrigue products are made to order. Please allow time for both production and shipping when estimating when your order will arrive.

Production and Fulfillment

Products may be manufactured, printed, framed, packaged, and shipped by different production and fulfillment partners.

Production time is separate from shipping time. An order must first be produced before it is transferred to the shipping carrier.

Production times vary depending on the product, order volume, destination, and other factors.

Orders With Multiple Products

Products in the same order may be produced at different facilities. As a result, an order containing multiple items may:

• Arrive in more than one package

• Ship on different dates

• Have more than one tracking number

• Arrive on different days

If one part of your order arrives before another, the remaining items may still be in production or transit.

Shipping and Delivery Estimates

Delivery dates and shipping timeframes displayed at checkout or provided with your order are estimates unless specifically stated otherwise.

Actual delivery times may be affected by production schedules, carrier delays, weather, holidays, destination, customs, or other circumstances outside our control.

Tracking

When tracking information is available, it will be provided after your order ships.

Orders shipped in multiple packages may have separate tracking numbers. Please allow time for a carrier's tracking system to update after receiving your shipping notification.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your address before completing your purchase. If you discover an error after ordering, contact us immediately.

Once an order has entered production or shipment, we may not be able to change its destination.

If an order cannot be delivered or is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect the shipment, additional production and/or shipping charges may apply if the order must be produced or shipped again.

Lost or Delayed Packages

If tracking indicates that your package has been significantly delayed or appears to be lost in transit, please contact us. We will work with our fulfillment partner and/or the shipping carrier to investigate the shipment.

If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, the carrier, and your local delivery office before contacting us.

Damaged Shipments

If an item arrives damaged, please retain both the product and its packaging and contact Local Intrigue within 30 days of delivery.

Include your order number and clear photographs of the damaged product and packaging so that we can evaluate the problem and arrange an appropriate resolution.

International Orders

International shipments may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient.

International delivery times may also be affected by customs processing and local carrier conditions.

Questions

For questions about an order or shipment, please contact Local Intrigue through our Contact Us page.