Return & Refund Policy

Most Local Intrigue products are made to order specifically for you. This includes framed prints, art prints, apparel, accessories, and other merchandise.

Returns and Exchanges

Because our made-to-order products are produced specifically after an order is placed, we generally do not accept returns or exchanges for change of mind, incorrect size or color selection, or other buyer preference.

Please carefully review product descriptions, dimensions, sizing information, color selections, and your shipping address before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, has a manufacturing or printing error, or you receive an incorrect item, please contact Local Intrigue within 30 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the item and the issue

• Photographs of the packaging if the item was damaged during shipment

Once we have reviewed the information, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.

In most cases, damaged or defective products do not need to be returned. Please do not return an item unless we specifically ask you to do so.

Order Changes and Cancellations

Our products may enter production shortly after an order is placed. If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but once production has begun, changes or cancellations may not be possible.

Incorrect Shipping Addresses and Returned Packages

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order.

If you discover an error, contact us immediately. Once an order has entered production or shipment, we cannot guarantee that the address can be changed.

If an order cannot be delivered or is returned because of an incorrect or incomplete address, refusal of delivery, or failure to receive or collect the shipment, replacement and additional shipping costs may be the customer's responsibility.

Lost Packages

If your package appears to be lost in transit or has been significantly delayed beyond its expected delivery timeframe, please contact us so we can investigate the shipment with our fulfillment partner and shipping carrier.

If tracking shows that an order has been delivered but you have not received it, please first check with household members, neighbors, the carrier, and your local delivery office. Contact us if you are still unable to locate the package and we will help determine what options may be available.

Refunds

Approved refunds will be issued to the original payment method used for your Local Intrigue purchase. Processing times after a refund is issued vary depending on your bank or payment provider.

Original shipping charges may not be refundable except when a refund results from a damaged, defective, incorrect, or otherwise eligible order.

Questions

If you have a question or problem with an order, please contact Local Intrigue through our Contact Us page. We'll work with you to resolve legitimate order problems as quickly as possible.